Refund / Exchange

1. Eligibility for Refunds & Exchanges:

• Requests must be made within 3 days of receiving the product.

• Items must be unused, in original packaging, and with proof of purchase.

2. Non-Refundable Items:

• Personal care items, gift cards, and discounted items are non-refundable.

3. Refund Process:

• Refunds are issued via the original payment method within 7 business days.

• If the payment was made via credit/debit card, the amount will be credited back to the card.

• If the payment was made via cash on delivery, refunds will be processed via bank transfer or store credit.

• Customers must provide complete and accurate bank details for successful refunds.

4. Exchange Process:

• Exchanges are subject to product availability.

• Customers are responsible for return shipping costs unless the item is defective.

• If an exchange is requested and the item is out of stock, a full refund will be provided instead.

• Once the returned item is received and inspected, we will initiate the exchange process within 5 business days.

5. Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact our customer support within 24 hours of delivery.

• Provide images or videos of the damaged product for verification.

• A replacement will be sent at no additional cost or a full refund will be processed.

6. Return Shipping:

• Customers are responsible for securely packaging returned items to avoid damage during transit.

• A return shipping label may be provided for defective or incorrect items.

7. Contact for Refund & Exchange:

• For refund or exchange requests, please email us at buyhabibi861@gmail.com

• Our team will assist you promptly to ensure a smooth process.